Sprinklr (NYSE:CXM) Announces Earnings Results, Beats Expectations By $0.03 EPS

Sprinklr (NYSE:CXM) issued its quarterly earnings results on Wednesday. The company reported $0.13 EPS for the quarter, topping the consensus estimate of $0.10 by $0.03, Briefing.com reports. The firm had revenue of $220.59 million during the quarter, compared to analyst estimates of $216.93 million. Sprinklr had a net margin of 13.42% and a return on equity of 8.03%. Sprinklr’s revenue for the quarter was up 8.9% compared to the same quarter last year. During the same quarter in the prior year, the business posted $0.10 earnings per share.

Here are the key takeaways from Sprinklr’s conference call:

• Q4 results beat expectations with total revenue of $220.6M (+9% YoY), subscription revenue of $193.4M (+6% YoY), non‑GAAP operating income of $37.7M (17% margin), FY26 free cash flow of $142M, and a strong balance sheet ($502.5M cash/no debt) alongside a board‑authorized $200M share buyback (including a $125M ASR).
• FY27 guidance is conservative/modest: subscription revenue guided to $778–780M (~3% YoY) and total revenue to $869–871M (~1% YoY) with non‑GAAP operating income of $144–146M (~17% margin), reflecting continued investment during the transformation.
• Management highlights strong AI traction — ARR from generative AI‑native Sprinklr Service SKUs grew 50% YoY — and positions the company as a unified, AI‑native CX platform with four core innovation priorities aimed at driving multiyear enterprise commitments.
• Headwinds remain: elevated churn in FY26 (though renewals improved in Q4), higher data/hosting costs tied to AI expansion that pressured gross margins (subscription gross margin 76%, services ~1%, total non‑GAAP gross margin 67%), and geopolitical risk in the Middle East could weigh on near‑term performance.

Sprinklr Stock Up 6.5%

Shares of NYSE CXM traded up $0.36 on Wednesday, hitting $5.98. The company had a trading volume of 382,525 shares, compared to its average volume of 2,248,261. Sprinklr has a 12-month low of $5.12 and a 12-month high of $9.69. The firm has a market capitalization of $1.48 billion, a P/E ratio of 14.13 and a beta of 0.78. The business has a 50 day moving average of $6.35 and a two-hundred day moving average of $7.24.

Insider Buying and Selling at Sprinklr

In other Sprinklr news, General Counsel Jacob Scott sold 21,665 shares of the company’s stock in a transaction that occurred on Wednesday, January 14th. The stock was sold at an average price of $7.12, for a total value of $154,254.80. Following the completion of the transaction, the general counsel owned 404,723 shares in the company, valued at $2,881,627.76. This represents a 5.08% decrease in their position. The transaction was disclosed in a legal filing with the Securities & Exchange Commission, which is available through the SEC website. Also, CMO Arun Pattabhiraman sold 16,533 shares of the stock in a transaction that occurred on Tuesday, December 16th. The shares were sold at an average price of $7.78, for a total transaction of $128,626.74. Following the completion of the sale, the chief marketing officer directly owned 517,878 shares of the company’s stock, valued at $4,029,090.84. This trade represents a 3.09% decrease in their position. Additional details regarding this sale are available in the official SEC disclosure. In the last quarter, insiders sold 456,261 shares of company stock worth $3,150,245. Insiders own 60.53% of the company’s stock.

Institutional Trading of Sprinklr

Several large investors have recently modified their holdings of CXM. Aster Capital Management DIFC Ltd lifted its stake in shares of Sprinklr by 148.9% in the fourth quarter. Aster Capital Management DIFC Ltd now owns 3,243 shares of the company’s stock worth $25,000 after acquiring an additional 1,940 shares in the last quarter. Larson Financial Group LLC boosted its stake in shares of Sprinklr by 24,370.6% during the 3rd quarter. Larson Financial Group LLC now owns 4,160 shares of the company’s stock valued at $32,000 after buying an additional 4,143 shares during the last quarter. Empowered Funds LLC acquired a new stake in shares of Sprinklr during the fourth quarter worth approximately $38,000. Kemnay Advisory Services Inc. bought a new stake in shares of Sprinklr in the fourth quarter worth $44,000. Finally, Kestra Advisory Services LLC bought a new stake in shares of Sprinklr in the fourth quarter worth $45,000. 40.19% of the stock is currently owned by institutional investors and hedge funds.

Wall Street Analysts Forecast Growth

Several research analysts recently weighed in on the company. Citigroup reaffirmed a “market outperform” rating on shares of Sprinklr in a research report on Friday, January 16th. Weiss Ratings downgraded Sprinklr from a “hold (c-)” rating to a “sell (d+)” rating in a research report on Thursday, February 26th. Rosenblatt Securities restated a “buy” rating and issued a $12.00 price objective on shares of Sprinklr in a report on Thursday, December 4th. Cantor Fitzgerald reaffirmed a “neutral” rating and issued a $8.00 price objective on shares of Sprinklr in a research note on Wednesday, December 3rd. Finally, DA Davidson reissued a “neutral” rating and set a $9.00 target price on shares of Sprinklr in a research report on Thursday, December 4th. Three investment analysts have rated the stock with a Buy rating, four have issued a Hold rating and three have assigned a Sell rating to the company’s stock. According to data from MarketBeat, the company has a consensus rating of “Hold” and a consensus price target of $9.89.

Sprinklr Company Profile

Sprinklr, Inc (NYSE: CXM) is a leading enterprise software firm specializing in customer experience management. The company offers a unified, AI-driven platform designed to help organizations engage customers across multiple digital and social channels. By consolidating marketing, advertising, research, care and engagement functions into a single SaaS solution, Sprinklr enables brands to deliver consistent and personalized experiences at scale.

Sprinklr’s platform includes modules for social media management, customer service automation, social advertising and market research, supplemented by AI and machine learning capabilities.